Policies

Payment: Fees incurred during consultations or inpatient stays are due on completion of the visit. 50% payment required if in-patient hospital-type care is required at the first visit to us.

Insurance: Wolfe Vets are happy to complete insurance forms to help pet owners recoup the cost of treatment from their insurers. Payment can be accepted direct from an insurer only when the insurer gives the necessary written pre-approval for a specific set of tests or treatment, this can process can take an insurer up to 7-14 days. We charge a nominal fee for administrative tasks such as insurance form processing: these fees are waived for members of the Wolfe Pack.

Prescriptions: Wolfe Vets maintains an extensive pharmacy for our patients. Written prescriptions for dispensing at alternate pharmacies are available on request, a fee is due for the service.

Customer feedback: As an independent practice our team is smaller than the corporates, therefore clients have direct access to our lead vets and client services manager. If you would like to give positive or negative feedback, please call the clinics or email FAO Lead Vet or Client Service Manager to chiswick@wolfevets.co.uk or fulham@wolfevets.co.uk and the issue will be brought to their attention.